Welcome to our practice! We are very excited that you have chosen us for your dental care. We realize you have options in choosing your dental provider and we appreciate your trust and confidence in our practice!

We would like to provide you with some important information about our practice, your first visit, and our policies. Please take some time to read it thoroughly as it will answer many questions you may have.

What To Expect for A New Patient Visit:

At your first appointment Dr. Soni will complete a comprehensive oral examination. This visit will be approximately 90 minutes for adults. This includes a complete review of your medical and dental history, all necessary x-rays, extra/intraoral photos, study models (if necessary), oral cancer screening,TMJ evaluation, periodontal health evaluation, and examination of your teeth and soft tissues.  If eligible, you will receive a cleaning as well. If you are diagnosed with periodontal disease, you will need to have a “deep cleaning” and this will likely be done on a separate day(s). Dr. Soni will discuss all clinical findings with you, develop a treatment plan that you are comfortable with, and then you will be scheduled for your treatment, if needed. Sometimes, a separate appointment  “Review of Findings” may need to be scheduled to go over your treatment plan if it is more complicated.  At a “Review of Findings” appointment, Dr. Soni will present your current oral health status and explain in-depth options for your treatment.

Paperwork:

Please be prepared for your initial appointment by completing the new patient paperwork ahead of time. You can find the paperwork here:https://www.restorationsmilesdental.com/patient-forms/

We ask that you email the forms to hello@restorationsmilesdental.com prior to your dental appointment. If you plan to bring the completed forms with you to your appointment, please arrive 15 minutes prior to your appointment to allow us to input your information.

Records:

Please contact your previous dental office and have them send over any x-rays in the last 5 years. Also, please have them send over any pertinent treatment notes. If you have had scaling/root planing (deep cleaning) and you receive cleanings every 3 months, we need a history of these services from your dentist or insurance will deny coverage, and you will be responsible for the balance. If we do not have recent x-rays sent to us from your last provider prior to your new patient appointment, we will plan to take a new full set of x-rays at your initial visit.

Financial/Insurance:

If you plan to use dental insurance, please email us (hello@restorationsmilesdental.com) a copy of your card (front/back) prior to your appointment so we may verify coverage. It is your responsibility to know if your insurance is in or out-of-network with our providers.

Please refer to this information on insurance coverage to better understand the costs that are involved in your treatment: https://www.restorationsmilesdental.com/financials/

Payment is due at the time of service. We also have an in-office membership and financing options available and will be happy to discuss all options with you.

Directions/Parking:

Patient parking is located in the large parking lot to the right side of the building (NOT IN GARAGE). Use the walkway on the right side to the front entrance. Take the elevator up to the 2nd floor and make a left. If you prefer to take the stairs, they are located past the elevator on the right. Only handicapped parking is available in the garage at the assigned handicapped spots.

Confirmations:

We will reach out to confirm this appointment 1 week prior, AND 48 hours prior to your appointment via email, text and/or phone call.  If we do not receive a response confirmation 48 business hours prior to your scheduled visit, we may reschedule your appointment due to high demand. Monday appointments need to be confirmed Friday before 2:00pm.

Cancellations/Missed Appointment:

We ask that you make every effort to keep your appointments.  It is important to understand that when forgetting or canceling appointments at the last minute, small businesses lose the opportunity to fill that appointment time, and patients miss out on receiving care. For the benefit and respect of all our patients and professionals, all appointments are subject to the following terms:

• We require at least 48 hours notice for changes. If you cancel within 48 hours for ANY reason or do not show for your appointment, a $50 fee will be applied to your account.
• Monday appointments need to be confirmed by Friday 2:00pm.
• After 3 late cancellations/missed appointments we reserve the right to dismiss you from our practice, or only offer same day appointments.
• We allow a 15 minute grace period after your scheduled appointment. If you arrive more than 15 minutes past your scheduled appointment, you will be charged as a "Missed Appointment."

No Food or Beverages

No food or beverages are allowed to be consumed in our waiting room or clinical areas. This is to keep our office sanitary, clean, and up to ADA safety standards. We encourage you to have your morning brew before you arrive!

No Phones/Photography/Videos

Phone conversations, photography and videography is strictly prohibited for the sole purpose of protecting other patient’s privacy. We encourage you to take phone calls outside our office.

Welcome to the Family! As a family-run practice, we treat every member of your family with the same loving care we give our own. We value our patients and referrals greatly. We appreciate your confidence in us and look forward to seeing you soon!